If you or someone with you needs emergency assistance:
Dial 9-1-1 to access immediate emergency assistance from Police, Ambulance, or Fire Departments
Departments are dispatched separately, so the first question you need to answer is: “Police, Ambulance, or Fire?”
Helpful Guidelines When Using 9-1-1 Services
Give the address or location and phone number you are calling from
Speak clearly and describe the problem (i.e. there has been a car accident, someone is injured, there has been a break in, etc.)
Follow instructions from dispatch or emergency personnel
Stay with anyone who is injured and give them comfort
Ask bystanders to stay out of the way and clear the way for responders
Never call 9-1-1 unnecessarily as you may be endangering the life of someone who has a true emergency.
9-1-1 Service Cowichan Valley Regional District contracts 9-1-1 service to E-Comm, the largest 9-1-1 centre in British Columbia. E-Comm provides emergency communication services as the first point of contact for 9-1-1 callers in many regional districts across the province. E-Comm also provides integrated call-taking and dispatch services for many police and fire partner agencies in B.C. and owns and operates the wide-area radio network used by police officers, firefighters and ambulance paramedics throughout Metro Vancouver and parts of the Fraser Valley.
E-Comm is Cowichan Valley Regional District’s 9-1-1 Public Safety Answering Point (PSAP). This means E-Comm answers the initial 9-1-1 calls and then transfers the call to the appropriate local public safety agency (police, fire or ambulance).