Registration Policies & Guidelines

Uh-oh, we had to cancel:
Regrettably, if a minimum number of registrants is not met, we may have to cancel or combine classes due to insufficient registration. These decisions are made prior to the course start date. Please register early to avoid disappointment. A 100% refund is granted when we cancel a program. When a class has been cancelled due to instructor illness or weather conditions, a class will be added on at the end of the session. If this is not possible, you will be issued a refund in the amount of the missed class.

Oops, changed your plans?:
A refund will be issued if we receive applicable withdrawal notification. Programs and lessons require five (5) or more days’ notice prior to course start date. Camps and certification courses require seven (7) or more days’ notice prior to course start date. If appropriate notice is not given, no refund will be issued. There may be other exceptions to these guidelines. In some cases, these exceptions will be noted in the individual course description. To request a refund, please contact the facility that is offering your program. All program refunds are subject to a $5 processing fee.

Extended Illness / Injury:
In cases of extended illness or injury, a prorated refund may be granted upon provision of a medical note.

Missed Classes:
Classes missed due to sickness, vacation, or other reasons will not be refunded.

Sorry, the course is full:
If a program is full, please ask staff to put your name on our waitlist. Staff reviews these lists continually and we will do our best to accommodate those waitlisted.

Customer Satisfaction:
We care about your experience in our programs. Please contact one of our Programmers directly to discuss any questions, comments, or concerns that you have with our recreation programs.

Refunds:
Payments made by credit card will be refunded by the initial payment method. Payments made by cash, cheque, or debit will be refunded by cheque; please allow a minimum of two weeks’ processing time.

Non-Sufficient Funds:
An administration fee of $5 will be charged on all N.S.F. payments.

All program and admission fees include all applicable taxes.