COVID-19 Reference Guide

COVID 19, coronavirus, hand, hand washing,

In an effort to keep the public informed and help residents navigate to timely information, we have compiled a list of current public health orders and official government announcements. New information and updates will be highlighted daily.

Public Health Orders & Government Announcements 

(Updated April 2 @ 1:00 p.m.)

Emergency Status

⛔️ Public Health Emergency declared, effective March 17, 2020.
⛔️ Provincial State of Emergency declared, effective March 18, 2020

Social Distancing

  • Violations of Public Health Orders can carry fines of over $25,000 or jail time
  • No gatherings larger than 50 people
  • Maintain 2-metre distance from others
  • Stay home as much as possible; do not visit with friends and family
  • Go outside for fresh air and exercise, but maintain distance from others
  • Self-isolate if you are sick, even with symptoms other than COVID-19

Official Information Sources

This is a regularly evolving situation, with changes on a day-by-day and even hour-by-hour basis. Thus, please take note of the following links so that you can stay up to date:

Official Health Information on COVID-19
Be cautious of information you read about the virus online. Stick with reputable sites such as:

Travel Advisories & Border Control
Travel advisories and border control directives are issued by the Government of Canada. Visit Travel Advisories to see the latest advice on travel.

  1. Health Care
  2. Employment & Income Assistance
  3. Housing
  • Scheduled elective surgeries and procedures are being postponed
  • Only essential visits allowed to Island Health facilities
  • Parking at all health authority owned/operated health care sites is now free
  • Choose virtual health care services whenever available, physicians will be compensated
  • Self-assessment tool and support app
  • Physician notes are NOT required for prescription refills by pharmacists
  • Dentists should provide emergency services only
  • MSP coverage wait times are waived for those who have been out of province and returned
  • Island Health has activated a donations portal for residents who wish to donate products or services
  • If you are looking for medical information about COVID-19 call 8-1-1
  • If you are looking for non-medical information about COVID-19:
    • Call 1-888-COVID-19
    • Text 604-630-0300
    • Online at BC CDC
  1. Seniors & Students
  2. Children & Families
  3. Public Recreation Facilites
  1. Retail & Service
  2. Business
  3. Agriculture & Food

By public health order, the following retail services are closed throughout BC: personal service establishments (salons, spas, tattoo parlours, etc), casinos, and liquor-primary establishments, such as bars and clubs.

  • Do not use reusable bags or containers when shopping
  • The resale of food, medical supplies, personal protective equipment, cleaning products and other essential supplies is prohibited
  •  Only food vendors are allowed at farmers markets or community markets. Online farmer’s markets opening soon
  • BC Ferries: Only essential travel. Passengers may stay inside their vehicles the entire trip
  • BC Transit: Rear door, fare-free boarding on all buses. Those with accessibility needs can still load at front
  • ICBC customers on a monthly payment plan may defer their payment for up to 90 days with no penalty
  • Restaurants are open for pick-up/delivery service only
  • Liquor distilleries are now permitted to produce alcohold-based sanitizer
  • Read more: Essential Services List